Customer Care Pro — World-Class Service & Resolution

American Express; Des Moines (IA); Remote; USD 27,552 - 41,328; Full time

Job summary

American Express in the USA is seeking a Customer Care specialist to respond to client inquiries across calls, chat, and mobile messaging, delivering world‑class service and first‑contact resolution.

You will build meaningful connections with guests, identify their needs, and guide them through our online and mobile platforms while meeting quality, compliance, and productivity targets.

Qualifications

• Bachelor’s degree or equivalent experience.
• Strong communication and problem‑solving skills.
• Experience in customer service or a related role is preferred.
• Ability to work in a fast‑paced, client‑first environment.

Responsibilities

• Deliver world‑class client service by responding to client inquiries and engagements through multiple channels (calls, chat, mobile messaging).
• Build meaningful connections with guests using an exemplary approach, understanding their current and future requirements.
• Provide first‑contact resolution and negotiate positive outcomes for the client and American Express.
• Enhance the guests’ experience by relating opportunities to offer products grounded in our cardholders’ needs.
• Meet and exceed quality, compliance regulations and productivity targets.
• Navigate computer systems and operations to service our guests and enable them to get the most from our online and mobile platforms.
• Document essential information such as payment details, changes of address, and trip announcements.
• Re‑prioritize and adapt to an ever‑changing environment.

Skills

communication

problem solving

customer service

Education

Bachelor’s degree

Job description

American Express in the USA is seeking a Customer Care specialist to respond to client inquiries across calls, chat, and mobile messaging, delivering world‑class service and first‑contact resolution.

You will build meaningful connections with guests, identify their needs, and guide them through our online and mobile platforms while meeting quality, compliance, and productivity targets.