B2B Customer Care & Revenue Specialist

American Express; Charleston (WV); On-site; USD 27,552 - 41,328; Full time

Job summary

American Express in Charleston, USA, is seeking a Customer Care Professional to handle inbound calls from small commercial enterprise proprietors and decision makers, assess their needs, and recommend SBS products.

You will deliver product knowledge, build rapport, and navigate a fast-paced, metric-driven environment while ensuring accurate record keeping and strict compliance.

Bachelor’s degree required; two years of customer support experience preferred.

Qualifications

• Minimum two years of customer support experience.
• Proven success in a customer support and revenue generation environment.
• Ability to thrive in a fast-paced, metric-driven setting with strong multitasking and navigation skills in an internet-based environment.
• Experience owning or operating a small business is a plus.
• Higher education diploma or equivalent required.

Responsibilities

• Handle inbound calls with small business owners and decision makers to assess needs.
• Explain product features and SBA services clearly.
• Improve selling skills, build rapport, and manage objections.
• Respond to account questions in a fast-paced environment.
• Record accurate account information according to policy.
• Adhere to regulatory and compliance guidelines.

Skills

Customer support

Active listening

Communication

Relationship building

Multitasking

Education

Bachelor's degree

Job description

American Express in Charleston, USA, is seeking a Customer Care Professional to handle inbound calls from small commercial enterprise proprietors and decision makers, assess their needs, and recommend SBS products.

You will deliver product knowledge, build rapport, and navigate a fast-paced, metric-driven environment while ensuring accurate record keeping and strict compliance.

Bachelor’s degree required; two years of customer support experience preferred.