Part-Time Customer Care Pro — Flexible, Remote Options

American Express; Austin (TX); Hybrid; USD 34,095 - 48,560; Part time

Benefits offered by this job

401(k) match

Financial counseling

Healthcare benefits

Amex Flex

Parental leave 20+ weeks

Career advancement

Job summary

American Express is seeking a part-time Customer Care Professional in Austin to handle inbound calls, assist entrepreneurs, and recommend SBS items. You will provide high-quality service while building product knowledge and guiding customers through decisions.

The role requires at least two years of client support and sales experience; a high school diploma is required, and a bachelor's degree is preferred.

Qualifications

• Client support experience (two years or more).
• Demonstrated progress in a client care and sales climate (two years or more).
• Experience purchasing or other related private company experience.
• Secondary school certification or comparable required.
• Bachelor’s degree (preferred).

Responsibilities

• Administration inbound calls while drawing in and talking with entrepreneurs and leaders, find out about their necessities and suggest the right American Express SBS items.
• Convey elevated degrees of item and administration information to plainly impart suitable item highlights, benefit and different components of American Express Private Company administrations.
• Persistently develop key selling abilities, including building compatibility, understanding client needs, dealing with protests and bringing deals to a close.
• Give unprecedented client care by answering inquiries concerning accounts in a high speed, organized client care climate.
• Report essential record data as per laid out arrangements and strategies.
• Respectability: comply to all administrative and consistent rules connected with overhauling and deals rehearses.

Skills

Client support experience

Sales environment experience

Education

High school diploma

Bachelor's degree (preferred)

Job description

American Express is seeking a part-time Customer Care Professional in Austin to handle inbound calls, assist entrepreneurs, and recommend SBS items. You will provide high-quality service while building product knowledge and guiding customers through decisions.

The role requires at least two years of client support and sales experience; a high school diploma is required, and a bachelor's degree is preferred.