Customer Care Specialist: Service & Solutions Advocate

DCC Propane, LLC; Brookfield (MO); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401(k) retirement plan with company‑m​

Paid Time Off plus holidays

Job summary

DCC Propane, LLC is seeking a customer-focused professional to provide exemplary service in a fast-paced office environment. You will handle inquiries, process transactions, manage records, and assist with billing while collaborating with the service team to ensure timely responses.

The role emphasizes reliable attendance, strong communication, and the ability to upsell and support various office tasks. Local travel may be required as part of the position.

Qualifications

• Excellent customer service and rapport building required.
• Strong organizational and communication skills.
• Good phone skills and computer literacy (MS Office).
• Dependable with a stable work history.
• 3+ years of office experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or billing inquiries as assigned.
• Strong data entry skills and attention to detail.

Skills

Customer service

Communication

Organizational skills

Phone skills

MS Office

Time management

Dependable

Independent worker

Team collaboration

Safety awareness

Education

High school diploma or GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking a customer-focused professional to provide exemplary service in a fast-paced office environment. You will handle inquiries, process transactions, manage records, and assist with billing while collaborating with the service team to ensure timely responses.

The role emphasizes reliable attendance, strong communication, and the ability to upsell and support various office tasks. Local travel may be required as part of the position.