Customer Care & Inside Sales Specialist (Water/Gas)

DCC Propane, LLC; Urbana (IL); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental benefits

401(k) retirement plan with company 
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Paid Time Off and holidays

Job summary

DCC Propane, LLC is seeking a customer service-oriented professional to support gas and water service needs, provide product information, and assist with billing inquiries. The role emphasizes friendly, confident communication and accurate record-keeping within a fast-paced environment.

Responsibilities include handling counter transactions, maintaining inventory, and coordinating with the service team to ensure timely, safe service delivery. Local travel may be required.

Qualifications

• High school diploma or GED required.
• 3+ years in an office environment preferred.
• Customer service or inside sales experience preferred.
• Strong phone and computer skills (MS Office) and data entry.

Responsibilities

• Provide exceptional customer service via phone and in person.
• Resolve inquiries and complaints; upsell when appropriate.
• Process counter transactions and manage payments.
• Update and maintain customer records accurately.

Skills

Customer service

Communication

Time management

Phone skills

Computer literacy

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking a customer service-oriented professional to support gas and water service needs, provide product information, and assist with billing inquiries. The role emphasizes friendly, confident communication and accurate record-keeping within a fast-paced environment.

Responsibilities include handling counter transactions, maintaining inventory, and coordinating with the service team to ensure timely, safe service delivery. Local travel may be required.