Customer Care Specialist & Service Liaison

DCC Propane, LLC; Springfield (KY); On-site; USD 19,000 - 26,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

401(k) with company match

Paid Time Off + holidays

Job summary

DCC Propane, LLC is seeking an enthusiastic customer service specialist to support customers with product and service information. Responsibilities include handling inquiries, processing transactions, and maintaining records in a fast-paced office environment.

You will help with light collections, billing inquiries, and coordination with the service team to ensure timely responses. Local travel is required and a strong emphasis on safety and accuracy is essential.

Qualifications

• High school diploma or GED required.
• Minimum 3 years office experience preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escape customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Skills

Customer service

Organizational skills

Communication skills

Phone skills

Time management

Reliability

Follow directions

Pressure tolerance

Collaboration

Customer safety

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking an enthusiastic customer service specialist to support customers with product and service information. Responsibilities include handling inquiries, processing transactions, and maintaining records in a fast-paced office environment.

You will help with light collections, billing inquiries, and coordination with the service team to ensure timely responses. Local travel is required and a strong emphasis on safety and accuracy is essential.