Customer Care Specialist - Service & Inside Sales

DCC Propane, LLC; La Center (KY); Presencial; USD 38.000 - 50.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Medical, Vision, and Dental plans

401(k) with company match

Paid Time Off and holidays

Descripción de la vacante

DCC Propane, LLC is seeking a customer service oriented professional to handle inquiries, process transactions, and support the service team at the La Center, KY site. The role requires strong communication, data entry, and billing capabilities in a fast-paced office environment.

Primary duties include maintaining customer records, processing payments, and assisting with light collections. You will be the liaison between customers and the service team, with opportunities to upsell and

Formación

• High school diploma / GED is required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsabilidades

• Provide exceptional customer service through phone and personal contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and /or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Conocimientos

Customer service

Phone skills

MS Office

Data entry

Billing

Team collaboration

Educación

High school diploma / GED

Herramientas

MS Office

Descripción del empleo

DCC Propane, LLC is seeking a customer service oriented professional to handle inquiries, process transactions, and support the service team at the La Center, KY site. The role requires strong communication, data entry, and billing capabilities in a fast-paced office environment.

Primary duties include maintaining customer records, processing payments, and assisting with light collections. You will be the liaison between customers and the service team, with opportunities to upsell and