Customer Care Specialist: Inside Sales

DCC Propane, LLC; Delta (CO); On-site; USD 32,000 - 42,000; Full time

Job summary

DCC Propane, LLC is seeking a customer service focused inside sales representative to provide product and service information, upsell as needed, and coordinate service needs in Delta, Colorado. The role serves as the primary liaison between customers and the service team.

You will process transactions, update records, handle billing inquiries, and support light office administration in a fast-paced environment. Strong data entry and MS Office skills are essential.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.

Responsibilities

• Provide exceptional customer service through phone and personal contact.
• Resolve or escape customer inquiries and/or complaints as needed.
• Process counter transactions
• Document and update customer records based upon the interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or handle billing inquiries as assigned.
• Strong data entry skills and attention to detail needed.
• Must be able to work well in a fast-paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Determine that service requests are within the scope of work performed by Company.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and accurately submitted in a timely manner.
• Take responsibility regarding all aspects of daily tasks and actions.
• Maintain professionalism, integrity, security, image and confidentiality of information and records as required by the position.
• Attend all safety meetings, training and/or in-services.
• Regular attendance at the worksite is required.

Skills

Customer service

Phone skills

MS Office

Time management

Dependable

Communication

Education

High school diploma / GED

Tools

MS Office

Job description

DCC Propane, LLC is seeking a customer service focused inside sales representative to provide product and service information, upsell as needed, and coordinate service needs in Delta, Colorado. The role serves as the primary liaison between customers and the service team.

You will process transactions, update records, handle billing inquiries, and support light office administration in a fast-paced environment. Strong data entry and MS Office skills are essential.