Customer Care & Inside Sales Specialist (Local)

DCC Propane, LLC; Livermore (KY); On-site; USD 36,000 - 52,000; Full time

Benefits offered by this job

Medical, Vision, and Dental plans

Supplemental insurance options

401(k) with company match

Paid Time Off and holidays

Job summary

DCC Propane, LLC, a division of DCC plc, seeks an Inside Sales/Customer Service representative based at our Livermore, KY site. You will be the primary liaison between customers and the service team, handling information requests, processing transactions, and supporting the coordination of service needs with a focus on safety and quality.

The role demands excellent communication, strong data entry, and the ability to work in a fast-paced environment.

Qualifications

• High school diploma or GED required.
• Minimum of 3 years of experience in an office environment preferred.
• Customer service or inside sales experience preferred.
• Strong communication and organizational skills.

Responsibilities

• Provide exceptional customer service through phone and in-person contact.
• Resolve or elevate customer inquiries and/or complaints as needed.
• Process counter transactions.
• Document and update customer records based on interactions.
• Process payments and maintain customer accounts.
• Assist with light collections or billing inquiries as assigned.
• Strong data entry and attention to detail.
• Work well in a fast-paced environment.
• Provide resolution to gas and/or water service needs of customers.
• Maintain and manage parts inventory.
• Ensure all paperwork is complete and submitted in a timely manner.
• Attend safety meetings and on-site training.
• Regular attendance at the worksite is required.

Skills

Customer service

Phone skills

MS Office

Data entry

Sales

Education

High school diploma / GED

Job description

DCC Propane, LLC, a division of DCC plc, seeks an Inside Sales/Customer Service representative based at our Livermore, KY site. You will be the primary liaison between customers and the service team, handling information requests, processing transactions, and supporting the coordination of service needs with a focus on safety and quality.

The role demands excellent communication, strong data entry, and the ability to work in a fast-paced environment.