Customer Care Specialist: Scheduling, Invoicing & Support

Safelite Group; Windham (NH); On-site; USD 17,000 - 28,000; Full time

Benefits offered by this job

Healthcare benefits

401(k) with company match

Tuition reimbursement

Paid training

Paid time off

Job summary

Safelite Group is seeking a Customer Advocate to serve as the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. The role includes managing inbound calls and emails and ensuring a memorable customer experience.

The position involves coordinating service issues, price information, warranties, and dispatch, with strong emphasis on administrative accuracy and customer care. Travel may be required up to 10%.

Qualifications

• High School Diploma/GED/Equivalent required.
• Experience: 1–3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently — without breaking a sweat — often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Education

High School Diploma/GED/Equivalent

Job description

Safelite Group is seeking a Customer Advocate to serve as the first impression for customers, handling administrative processes, scheduling, work orders and invoicing, and greeting customers in person. The role includes managing inbound calls and emails and ensuring a memorable customer experience.

The position involves coordinating service issues, price information, warranties, and dispatch, with strong emphasis on administrative accuracy and customer care. Travel may be required up to 10%.