Customer Care Specialist: Fast-Paced Support & Solutions

Safelite Group; Reno (NV); On-site; USD 42,000 - 48,000; Full time

Benefits offered by this job

401(k) matching

Medical plans

PTO

Company holidays

Volunteer days

Tuition reimbursement

Paid training

Job summary

Safelite Group is seeking a Customer Advocate to serve as the first point of contact with customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering inbound calls and emails.

You will manage calls and emails for service issues, explanations of pricing and warranties, and coordinate with the national contact center to ensure smooth workflows. A strong emphasis is placed on friendly service and efficient problem-solving.

Qualifications

• High School Diploma/GED/Equivalent required.
• 1-3 years telephone operations or business administration experience required.
• Ability to provide world class customer service in a changing, fast-paced operation.
• Present a professional appearance and wear personal protective equipment.
• Ability to travel up to 10%.

Responsibilities

• Welcome in-shop customers and resolve customer concerns quickly and efficiently -- without breaking a sweat -- often coming up with creative solutions.
• Manage incoming calls, e-mails and faxes for service issues, pricing, warranties, commercial, dispatch, repair, cash, wholesale and same-day reschedules/cancellations.
• Keep all the moving parts running smoothly by confirming and completing work order information, including insurance verification, additional parts and missing information.
• Breeze through administrative tasks such as buyouts, invoices, work orders, managing deleted work orders and processing credit memos and rebills.
• Review orders from the national contact center and manage dealer part orders and special accounts.
• All other duties as assigned.

Skills

Customer service

Phone support

Administrative tasks

Multitasking

Education

High school diploma

Job description

Safelite Group is seeking a Customer Advocate to serve as the first point of contact with customers, handling administrative processes, scheduling, work orders and invoicing while greeting customers in person and answering inbound calls and emails.

You will manage calls and emails for service issues, explanations of pricing and warranties, and coordinate with the national contact center to ensure smooth workflows. A strong emphasis is placed on friendly service and efficient problem-solving.