Customer Experience Specialist - Scheduling & Billing

Modern Pest Services; Jacksonville (FL); Hybrid; USD 32,000 - 42,000; Full time

Job summary

Modern Pest Services in Jacksonville, FL is seeking a Pretreat Specialist to serve as the frontline contact for customers. You will handle billing questions, schedule services, and provide an upbeat, friendly experience while coordinating with field teams and management.

The role requires at least one year of office experience, strong communication skills, and proficiency with MS Office. A high school diploma or equivalent is required, with a fast-paced environment and customer-focused mindset

Qualifications

• One or more years of administrative/office experience.
• Strong verbal and written communication skills.
• Proficiency with Microsoft Office applications (Word, Excel, PowerPoint, Outlook).
• Ability to multi-task and thrive in a fast-paced environment.
• Time management and prioritization to maximize performance while staying customer-focused.

Responsibilities

• Answer billing questions, schedule services, and address customer concerns.
• Assist technicians with customer accounts and service details.
• Make outbound calls regarding billing and setting up appointments.
• Monitor emails and respond to customers in a timely fashion.
• Deescalate calls or route them to the proper department as needed.
• Communicate professionally with the field team, managers, and other departments.
• Educate customers on service plans and general information.
• Utilize technology such as Teams, Outlook, Front, routing software, and related programs.

Skills

Verbal communication

Written communication

MS Office

Multi-tasking

Education

High School Diploma or equivalent

Job description

Modern Pest Services in Jacksonville, FL is seeking a Pretreat Specialist to serve as the frontline contact for customers. You will handle billing questions, schedule services, and provide an upbeat, friendly experience while coordinating with field teams and management.

The role requires at least one year of office experience, strong communication skills, and proficiency with MS Office. A high school diploma or equivalent is required, with a fast-paced environment and customer-focused mindset