Customer Care Specialist – Resolve, Support & Delight

Vital Records Control (VRC); Lubbock (TX); On-site; USD 32,000 - 42,000; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, provide information on services, and address inquiries and complaints.

In this role you will answer calls, emails, and faxes; identify customer needs; log data; and coordinate with the Customer Care Manager to ensure timely resolutions.

The ideal candidate has at least one year of experience, a pleasant telephone manner, solid English grammar, and proficiency with basic office equipment and 10-key by touch.

Qualifications

• One (1) years’ experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of

Skills

Customer service

Phone support

Data entry

Multi-tasking

Teamwork

Tools

10-key by touch

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, provide information on services, and address inquiries and complaints.

In this role you will answer calls, emails, and faxes; identify customer needs; log data; and coordinate with the Customer Care Manager to ensure timely resolutions.

The ideal candidate has at least one year of experience, a pleasant telephone manner, solid English grammar, and proficiency with basic office equipment and 10-key by touch.