Customer Care Specialist: Resolve & Delight Customers

Vital Records Control (VRC); Brooklyn Heights (OH); On-site; USD 26,174 - 27,552; Full time

Job summary

Vital Records Control (VRC) is looking for a full-time Customer Care Agent to interact with customers, provide information, and resolve complaints effectively. The role involves answering inquiries, managing calls, and ensuring customer satisfaction through effective service functions.

Ideal candidates will possess one year of customer support experience, strong typing skills, and a pleasant phone manner. The position requires teamwork and the ability to handle various customer situations with flexibility.

Qualifications

• Must have proven customer support experience.
• Ability to operate simple office equipment sufficiently to perform the job.
• Pleasant telephone voice/manner essential.

Responsibilities

• Interact with customers to provide information and resolve complaints.
• Answer incoming phone calls, faxes, and emails.
• Identify and assess customers’ needs to achieve satisfaction.

Skills

Teamwork

Computer knowledge

Customer service

Multi-tasking

Education

One year customer support experience

Typing skills (45-55 wpm)

Tools

Office equipment

Job description

Vital Records Control (VRC) is looking for a full-time Customer Care Agent to interact with customers, provide information, and resolve complaints effectively. The role involves answering inquiries, managing calls, and ensuring customer satisfaction through effective service functions.

Ideal candidates will possess one year of customer support experience, strong typing skills, and a pleasant phone manner. The position requires teamwork and the ability to handle various customer situations with flexibility.