Customer Experience Specialist

Vital Records Control (VRC); Montebello (CA); On-site; USD 34,000 - 37,000; Full time

Job summary

Vital Records Control (VRC) in Montebello, CA is seeking a Customer Care Agent to handle inquiries about services and resolve complaints. You will answer calls, emails, and faxes, identify customer needs, and provide timely solutions.

The role requires basic computer skills, 1 year experience, and strong English grammar. You will enter data, file paperwork, and support the Customer Care Manager and Director of Operations on special projects.

Qualifications

• Typing skills (45–55 wpm) with high accuracy.
• Proven customer support experience.
• Must know 10-key by touch.
• Knowledge and ability in English grammar.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming phone calls, faxes, emails and respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions within time limits.
• Input data and update accounts in the computer system.
• File and organize paperwork for customer folders.
• Store files monthly and support special projects as needed.

Skills

Teamwork

Computer basics

Multitasking

Time management

Flexibility

Telephone etiquette

10-key by touch

Typing 45-55 wpm

Customer support

English proficiency

Tools

10-key by touch

Job description

Vital Records Control (VRC) in Montebello, CA is seeking a Customer Care Agent to handle inquiries about services and resolve complaints. You will answer calls, emails, and faxes, identify customer needs, and provide timely solutions.

The role requires basic computer skills, 1 year experience, and strong English grammar. You will enter data, file paperwork, and support the Customer Care Manager and Director of Operations on special projects.