Customer Care Specialist & Resolution Advocate

Vital Records Control (VRC); Independence Township (OH); On-site; USD 26,174 - 27,552; Full time

Job summary

Vital Records Control (VRC) is looking for a Customer Care Agent in Independence Township, Ohio. The role involves engaging with customers, addressing inquiries, and resolving complaints effectively.

Candidates should have at least one year of experience in customer support and excellent communication skills. The company offers a competitive pay rate of $19-$20 per hour, with opportunities for growth and a dynamic work environment.

Qualifications

• One year of proven customer support experience.
• Good command of English and grammar.
• Pleasant telephone voice and manner.

Responsibilities

• Interact with customers to provide information and handle complaints.
• Answer incoming calls and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.

Skills

Teamwork

Computer knowledge

Customer service

Multi-tasking

Good communication

Education

One year of experience

Typing skills (45-55 wpm)

Job description

Vital Records Control (VRC) is looking for a Customer Care Agent in Independence Township, Ohio. The role involves engaging with customers, addressing inquiries, and resolving complaints effectively.

Candidates should have at least one year of experience in customer support and excellent communication skills. The company offers a competitive pay rate of $19-$20 per hour, with opportunities for growth and a dynamic work environment.