Customer Care Specialist

Vital Records Control (VRC); Bonner Springs (KS); On-site; USD 28,000 - 38,000; Full time

Job summary

Vital Records Control (VRC) in Bonner Springs, Kansas, is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. The role requires clear communication, empathy, and a proactive approach to help customers.

You will answer calls, emails, and faxes, identify customer needs, document information accurately, support internal teams, and contribute to special projects as directed by the Customer Care Manager.

Qualifications

• One year experience.
• Knowledge of English and grammar.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.
• Typing skills 45-55 wpm with 95-100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in resolving customer problems.
• Answer incoming phone calls, faxes, emails and respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives with follow-up.
• Go the extra mile to engage customers.
• Data entry including location changes and department assignments.
• Store previous month’s files and manage month-end filing.
• Work on special projects as directed by management.

Skills

Team collaboration

Computer knowledge

Multi-tasking

Typing 45-55 wpm

10-key by touch

Customer support experience

Job description

Vital Records Control (VRC) in Bonner Springs, Kansas, is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. The role requires clear communication, empathy, and a proactive approach to help customers.

You will answer calls, emails, and faxes, identify customer needs, document information accurately, support internal teams, and contribute to special projects as directed by the Customer Care Manager.