Customer Experience & Solutions Specialist

Vital Records Control (VRC); Woodbridge Township (NJ); On-site; USD 28,000 - 36,000; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent to engage with customers, provide information on services, and resolve inquiries and complaints in a professional, timely manner.

The role reports to the Customer Care Manager and requires excellent communication, accurate data entry, and the ability to multi-task in a fast-paced environment. Training will cover our service lines, pricing, and delivery times; basic office equipment use and 10-key proficiency are essential.

Qualifications

• One year of experience.
• Knowledge and ability in English grammar.
• Pleasant telephone voice and manner.
• Ability to operate simple office equipment.
• Typing skills (preferably 45-55 wpm) with 95–100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.

Skills

Customer service

Typing

10-key by touch

Data entry

Multi-tasking

Teamwork

Communication

Tools

10-key by touch

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent to engage with customers, provide information on services, and resolve inquiries and complaints in a professional, timely manner.

The role reports to the Customer Care Manager and requires excellent communication, accurate data entry, and the ability to multi-task in a fast-paced environment. Training will cover our service lines, pricing, and delivery times; basic office equipment use and 10-key proficiency are essential.