Customer Care Specialist - Turning Questions into Solutions

Vital Records Control (VRC); Arlington Heights (IL); On-site; USD 32,000 - 44,000; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, respond to inquiries about services, and resolve complaints. You will train with the team, answer calls, emails, and faxes, and identify customer needs to ensure satisfaction.

The role includes data entry, file handling, and monthly archival tasks. A one-year experience requirement is stated, along with strong English language and typing skills, and a professional telephone manner.

Qualifications

• One year of experience.
• Knowledge and ability - English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (45-55 wpm) with 95–100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations.

Skills

Team work

Typing 45-55 wpm

Customer support experience

Multi-tasking

Time management

Pleasant telephone voice

English grammar

Office equipment operation

10-key by touch

Tools

10-key by touch

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, respond to inquiries about services, and resolve complaints. You will train with the team, answer calls, emails, and faxes, and identify customer needs to ensure satisfaction.

The role includes data entry, file handling, and monthly archival tasks. A one-year experience requirement is stated, along with strong English language and typing skills, and a professional telephone manner.