Customer Care Specialist - Solutions & Satisfaction

Vital Records Control (VRC); Milwaukee (WI); On-site; USD 32,000 - 42,000; Full time

Job summary

Vital Records Control (VRC) in Milwaukee, WI, seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. This role emphasizes strong communication, data entry accuracy, and timely problem solving to ensure customer satisfaction.

The successful candidate will handle calls, emails, and faxes; input location changes; manage customer folders; and collaborate with the Customer Care Manager and Director of Operations to deliver

Qualifications

• One year of experience in a related role.
• Proficient English language and grammar.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment.
• Typing 45-55 wpm with 95-100% accuracy.

Responsibilities

• Answer incoming calls, faxes, and emails and respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Resolve complaints with appropriate solutions and follow up.
• Enter and update box information and customer data in the system.
• Maintain and file paperwork in customer folders.
• Process monthly file storage and archiving of previous month files.
• Assist with special projects as directed by management.
• Collaborate with Customer Care Manager and Director of Operations to ensure service quality.

Skills

Teamwork

Computer knowledge

Communication skills

Customer service

Typing 45-55 wpm

Job description

Vital Records Control (VRC) in Milwaukee, WI, seeks a Customer Care Agent to interact with customers, provide information on services, and resolve inquiries and complaints. This role emphasizes strong communication, data entry accuracy, and timely problem solving to ensure customer satisfaction.

The successful candidate will handle calls, emails, and faxes; input location changes; manage customer folders; and collaborate with the Customer Care Manager and Director of Operations to deliver