Customer Experience Specialist

Vital Records Control (VRC); Woodbridge Township (NJ); On-site; USD 26,174 - 34,440; Full time

Job summary

Vital Records Control (VRC) is seeking a Customer Care Agent in Woodbridge Township, NJ to interact with customers, provide information about services, and respond to inquiries and complaints with professionalism.

You will handle calls, emails and faxes, enter data, file documents, and assist in special projects. A minimum of one year of experience and typing 45–55 wpm with high accuracy are preferred.

Qualifications

• One year of customer service experience is required.
• Clear English communication and grammar are essential.
• Pleasant telephone voice and manner are needed.
• Typing speed 45–55 wpm with high accuracy.

Responsibilities

• Answer calls, faxes, and emails and respond to customer requests.
• Identify customer needs to achieve satisfaction.
• Resolve complaints and provide solutions with timely follow-up.
• Enter data and update account information in the system.
• File and store documents and support monthly filing tasks.
• Assist with special projects as needed by management.

Skills

Teamwork

Telephone etiquette

Data entry

Typing 45-55 wpm

Customer communication

Education

One year of experience

Job description

Vital Records Control (VRC) is seeking a Customer Care Agent in Woodbridge Township, NJ to interact with customers, provide information about services, and respond to inquiries and complaints with professionalism.

You will handle calls, emails and faxes, enter data, file documents, and assist in special projects. A minimum of one year of experience and typing 45–55 wpm with high accuracy are preferred.