Customer Care Specialist: Quick Help & Solutions

Vital Records Control (VRC); Las Vegas (NV); Vor Ort; USD 32.000 - 42.000; Vollzeit

Zusammenfassung

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. You'll handle calls, faxes, and emails, identify customer needs, and guide them to solutions within established timelines.

The role requires teamwork, basic computer skills, accurate data entry (including 10-key by touch), and a pleasant telephone manner. One year of experience and strong English grammar are expected.

Qualifikationen

• One (1) years’ experience.
• Knowledge and ability-English and grammar.
• Pleasant telephone voice/manner.
• Ability to operate simple office equipment sufficiently to perform the job.
• Typing skills (preferably 45-55 wpm) with 95 – 100% accuracy.
• Must have proven customer support experience.
• Must know 10-key by touch.

Aufgaben

• Train, explain tasks, and assist in the solution of customer problems.
• Answer incoming phone calls, faxes, emails and respond to customer requests.
• Identify and assess customer’s needs to achieve satisfaction.
• Handle complaints and provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
• Go the extra mile to engage customers.
• Key in new box information for all accounts.
• Data entry includes making computerized location changes, assigning customers new departments in the computer, and sending computer input to printer for printouts.
• Responsible for taking paperwork from the “ready to be filed tray” and placing it in each customer’s folder.
• At the end of each month, responsible for storing the previous month’s files in VRC boxes.
• Work on special projects as required by the Customer Service Manager or Director of Operations or as needs arise.

Kenntnisse

Teamwork

Basic computer skills

Customer support experience

Typing 45-55 wpm

10-key by touch

Telephone etiquette

Tools

10-key by touch

Jobbeschreibung

Vital Records Control (VRC) is seeking a Customer Care Agent to interact with customers, provide information about services, and resolve inquiries and complaints. You'll handle calls, faxes, and emails, identify customer needs, and guide them to solutions within established timelines.

The role requires teamwork, basic computer skills, accurate data entry (including 10-key by touch), and a pleasant telephone manner. One year of experience and strong English grammar are expected.