Customer Care Specialist

Vital Holdings LLC; Milwaukee (WI); On-site; USD 26,000 - 28,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide service information, and resolve complaints. The role requires strong communication, basic data entry, and a customer-first mindset.

You will handle calls, emails, and paperwork, contribute to filing and record-keeping, and support monthly tasks and special projects as needed. The position emphasizes teamwork with management and cross-functional staff to ensure timely and accurate service delivery.

Qualifications

• Must have at least 1 year of experience in a customer service capacity.
• English language and grammar proficiency.
• Pleasant telephone voice and manner.
• Ability to operate basic office equipment and perform typing with high accuracy (45–55 wpm).
• Must have proven customer support experience and know 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, and emails; respond to customer requests.
• Identify customer needs to achieve satisfaction and resolve complaints.
• Go the extra mile to engage customers and ensure resolution.
• Enter data accurately for accounts and maintain filing procedures.
• Manage monthly file storage and support special projects as needed.

Skills

Team player

Computer knowledge

Customer service

Multi-tasking

Time management

Flexibility

Strong communication

Job description

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide service information, and resolve complaints. The role requires strong communication, basic data entry, and a customer-first mindset.

You will handle calls, emails, and paperwork, contribute to filing and record-keeping, and support monthly tasks and special projects as needed. The position emphasizes teamwork with management and cross-functional staff to ensure timely and accurate service delivery.