Customer Care Specialist: Resolve, Support & Delight

Vital Records Control (VRC); Montebello (CA); On-site; USD 36,000 - 56,000; Full time

Job summary

Vital Records Control (VRC) in California seeks a Customer Care Agent/Manager to interact with customers, provide information, and resolve inquiries about services.

You will handle calls, emails, and paperwork, maintain accuracy in data entry, and support monthly filing and archiving tasks.

This role emphasizes teamwork with the Customer Service Manager and Operations Director, requires a pleasant voice and reliable office skills.

Qualifications

• One year of customer service experience.
• Excellent English grammar and communication.
• Pleasant telephone manner and clear speaking voice.
• Ability to operate simple office equipment.
• Typing 45–55 wpm with high accuracy (95–100%).
• Proven customer support experience and 10-key by touch.

Responsibilities

• Train, explain tasks, and assist in resolving customer problems.
• Answer incoming phone calls, faxes, emails, and respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions with timely follow-up.
• Go the extra mile to engage customers.
• Enter new box information and route accounts properly.
• Perform data entry for location changes and department assignments.
• Store previous month’s files and prepare monthly archives.
• Support special projects assigned by the Customer Service Manager or Director of Operations.

Skills

Customer service

Typing 45–55 wpm

10-key by touch

English proficiency

Tools

Office equipment operation

Basic computer knowledge

Job description

Vital Records Control (VRC) in California seeks a Customer Care Agent/Manager to interact with customers, provide information, and resolve inquiries about services.

You will handle calls, emails, and paperwork, maintain accuracy in data entry, and support monthly filing and archiving tasks.

This role emphasizes teamwork with the Customer Service Manager and Operations Director, requires a pleasant voice and reliable office skills.