Customer Care Specialist: Resolve & Delight Customers

Vital Records Control (VRC); St. Louis (MO); On-site; USD 34,000 - 48,000; Full time

Job summary

Vital Records Control (VRC) in Missouri is seeking a Customer Care Agent to interact with customers, provide information on services, and resolve complaints. The role emphasizes responding to inquiries via phone, fax, and email, identifying customer needs, and ensuring satisfaction through timely solutions.

The position requires basic computer skills, reliable typing, and a customer-focused approach. This on-site role involves data entry, filing tasks, and collaboration with the Customer Care

Qualifications

• Must have proven customer support experience.
• Typing speed of 45–55 wpm with high accuracy.
• Ability to operate basic office equipment and computer applications.

Responsibilities

• Answer incoming phone calls, faxes, and emails to respond to customer inquiries.
• Identify and assess customer needs to achieve satisfaction and resolve issues.
• Explain tasks and assist in solving customer problems; train others as needed.
• Handle complaints with appropriate solutions and follow up to ensure resolution.
• Enter and update customer information in the system; manage filing and department changes.
• Perform data entry, file handling, and monthly archival duties as required.

Skills

Customer support experience

Typing 45-55 wpm

10-key by touch

Basic computer skills

Job description

Vital Records Control (VRC) in Missouri is seeking a Customer Care Agent to interact with customers, provide information on services, and resolve complaints. The role emphasizes responding to inquiries via phone, fax, and email, identifying customer needs, and ensuring satisfaction through timely solutions.

The position requires basic computer skills, reliable typing, and a customer-focused approach. This on-site role involves data entry, filing tasks, and collaboration with the Customer Care