Customer Care Specialist — Resolve & Delight

Vital Holdings LLC; Las Vegas (NV); Presencial; USD 36.000 - 48.000; Jornada completa

Descripción de la vacante

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information on services, and resolve complaints. The role requires strong communication skills and accurate data handling.

You will respond to inquiries via phone, email, and other channels, ensure customer satisfaction, and maintain up-to-date records. A one-year experience and solid English proficiency are preferred for this position.

Formación

• One year of experience.
• Clear English language and grammar.
• Pleasant telephone voice/manner.
• Typing 45-55 wpm with 95–100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsabilidades

• Train, explain tasks, and assist in solving customer problems.
• Answer incoming calls, faxes, and emails; respond to requests.
• Identify and assess customer needs to achieve satisfaction.
• Handle complaints and provide solutions within time limits and follow up.

Conocimientos

Customer service

Phone support

Data entry

Typing 45-55 wpm

10-key by touch

English proficiency

Teamwork

Descripción del empleo

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers, provide information on services, and resolve complaints. The role requires strong communication skills and accurate data handling.

You will respond to inquiries via phone, email, and other channels, ensure customer satisfaction, and maintain up-to-date records. A one-year experience and solid English proficiency are preferred for this position.