Customer Experience & Care Specialist

Vital Holdings LLC

Missouri

On-site

USD 28,000 - 36,000

Full time

14 days+

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Job summary

Vital Holdings LLC is seeking a Customer Care Agent to interact with customers by phone, email, and mail to provide information and resolve inquiries about services. The role emphasizes accurate data entry and orderly filing while maintaining a high standard of customer service.

Responsibilities include handling inquiries, resolving complaints, and supporting teammates to ensure timely service delivery. This on-site position requires attention to detail and the ability to work in a fast-paced

Qualifications

One year of experience in a customer-facing role.
Clear English and grammar proficiency.
Pleasant telephone voice and manner.
Ability to operate simple office equipment.
Typing 45-55 wpm with 95-100% accuracy.
Proven customer support experience.
Must know 10-key by touch.

Responsibilities

Train, explain tasks, and assist in solving customer problems.
Answer incoming phone calls, faxes, and emails and respond to requests.
Identify customer needs to achieve satisfaction.
Handle complaints and provide solutions within time limits and follow up for resolution.
Engage customers and go the extra mile.
Enter and update box information for all accounts (data entry).
File paperwork into customer folders and manage monthly archiving.