Customer Care Specialist

Vital Holdings LLC; Loves Park (IL); On-site; USD 32,000 - 42,000; Full time

Job summary

Vital Holdings LLC is seeking a Customer Care Agent to engage with customers, answer inquiries about services, and resolve complaints. You will input data, manage account information, and collaborate with the Customer Care Manager to ensure smooth operations.

The role emphasizes accurate data handling, friendly customer interactions, and timely problem solving in a fast-paced environment at our Loves Park location.

Qualifications

• One year of relevant experience.
• Proficient English language and grammar.
• Pleasant telephone voice and manner.
• Ability to operate standard office equipment.
• Typing 45–55 wpm with 95–100% accuracy.
• Proven customer support experience.
• Must know 10-key by touch.

Responsibilities

• Assist customers by responding to inquiries about services.
• Handle and resolve complaints with appropriate solutions.
• Answer incoming calls, faxes, and emails; respond to requests.
• Identify customer needs to achieve satisfaction.
• Document and update customer records and location data.
• Fulfill paperwork processes and file organization for each account.
• Maintain organized files monthly and support special projects as needed.

Skills

Teamwork

Computer basics

Communication

Multi-tasking

Office equipment

Typing 45-55 wpm

Customer support

10-key by touch

Education

One year experience

English grammar

Pleasant telephone voice

Operating simple office equipment

Typing accuracy 95-100%

Proven customer support experience

10-key touch typing

Tools

Computer basics

Job description

Vital Holdings LLC is seeking a Customer Care Agent to engage with customers, answer inquiries about services, and resolve complaints. You will input data, manage account information, and collaborate with the Customer Care Manager to ensure smooth operations.

The role emphasizes accurate data handling, friendly customer interactions, and timely problem solving in a fast-paced environment at our Loves Park location.