Customer Care Specialist – People-First Collision Repair

Crash Champions; Columbus (OH); On-site; USD 15,000 - 34,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Group Life Insurance

Disability Insurance

401k Retirement Plan with match

Referral Bonus

Job summary

Crash Champions in Columbus, OH is seeking a customer‑focused team member to support busy collision repair operations. You will greet customers, handle calls and emails, direct inquiries, and assist with clerical tasks for General Managers and Service Advisors.

The position offers medical, dental, vision, life and disability insurance, a 401(k) with match, referral bonuses, and paid holidays. Pay ranges from USD 10.70 to 24.35 per hour, with eligibility based on experience.

Qualifications

• Must possess strong customer service and communication skills.
• Ability to handle high call volumes and emails.
• Efficient in prioritizing tasks and coordinating with teammates.
• Professional and prompt in greeting customers and directing inquiries.
• Attention to detail in clerical tasks and documentation.

Responsibilities

• Greet customers and prospective customers in a prompt, professional manner.
• Manage incoming phone calls, walk-ins, and written communications.
• Direct inquiries to the appropriate person or department.
• Provide clerical support to General Managers and Service Advisors.
• Handle receivables/payables and entry of information into accounting systems.
• Balance month-end statements and perform related duties.

Skills

Customer service

Interpersonal skills

Analytical thinking

Multitasking

Attention to detail

Job description

Crash Champions in Columbus, OH is seeking a customer‑focused team member to support busy collision repair operations. You will greet customers, handle calls and emails, direct inquiries, and assist with clerical tasks for General Managers and Service Advisors.

The position offers medical, dental, vision, life and disability insurance, a 401(k) with match, referral bonuses, and paid holidays. Pay ranges from USD 10.70 to 24.35 per hour, with eligibility based on experience.