Customer Care Specialist — NYC (Growth & Training)

Orkin; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Company paid training

Growth opportunities

Awards & recognition

Job summary

Western Pest Services in New York City is seeking a Customer Service Representative to act as the liaison between customers and service technicians, coordinating schedules and resolving inquiries. This role offers a path to growth, company-paid training, and a comprehensive benefits package.

The CSR will handle daily tasks, track records, respond to leads, and support management to meet deadlines in a fast-paced environment. Excellent communication is essential.

Qualifications

• High school degree or equivalent required.
• Excellent phone etiquette and professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, and Outlook.
• Excellent written and verbal communication.
• Ability to work in a high volume, fast paced environment.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Phone etiquette

Organizational skills

Communication

Multitasking

MS Office (Word, Excel, Outlook)

Interpersonal skills

Customer service principles

High volume environment

Education

High school degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services in New York City is seeking a Customer Service Representative to act as the liaison between customers and service technicians, coordinating schedules and resolving inquiries. This role offers a path to growth, company-paid training, and a comprehensive benefits package.

The CSR will handle daily tasks, track records, respond to leads, and support management to meet deadlines in a fast-paced environment. Excellent communication is essential.