Customer Care Specialist — Growth & Training NYC

Rollins; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Training program

Growth opportunities

Recognition

Job summary

Western Pest Services, based in New York City, seeks a Customer Service Representative to join our CSR team. The role connects customers with service technicians, coordinates schedules, resolves issues, and responds to service and sales inquiries at our NYC branch.

You will provide exceptional client service, manage daily tasks, and support accounts receivable while maintaining accurate records and timely follow-up in a fast-paced environment.

Qualifications

• High school diploma or equivalent.
• Excellent phone etiquette and professional demeanor.
• Strong communication and problem-solving skills are essential.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service

Phone etiquette

Communication

Multitasking

Problem solving

Office skills

Education

High school diploma

Tools

MS Office

Job description

Western Pest Services, based in New York City, seeks a Customer Service Representative to join our CSR team. The role connects customers with service technicians, coordinates schedules, resolves issues, and responds to service and sales inquiries at our NYC branch.

You will provide exceptional client service, manage daily tasks, and support accounts receivable while maintaining accurate records and timely follow-up in a fast-paced environment.