Customer Service Representative

Western Pest Services; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive pay

Benefits package

Paid time off

Company training

Growth opportunities

Awards & recognition

Job summary

Western Pest Services in New York City is seeking a client-facing Customer Service Representative to act as the liaison between customers and field technicians. You will coordinate schedules, resolve issues, and respond to service and sales inquiries with professionalism.

The role requires excellent communication, strong problem-solving, and the ability to manage multiple tasks in a fast-paced environment. You will maintain records in our customer service software, assist in scheduling routes,

Qualifications

• High school diploma or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Phone etiquette

Communication

Multitasking

Organization

Education

High school diploma or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Overview

Western Pest Services is a premier provider of pest control solutions. Western Pest Services protects more than just homes and businesses in our area. The homeowners know us as the local brand to get the job done and businesses know us as the local brand that will protect their brand. Getting the job done with great services is what we are all about. Internally, we work to keep our work family safe, to provide them with the tools to help them grow, and to keep it fun. Established in 1928, we have a legacy of excellence and the stability of an industry leader.

We are currently seeking a Customer Service Representative based out of our New York City branch.

Responsibilities

Our Customer Care / Service Representatives (CSR) are the link between our customers and our service technicians. As a CSR, you will coordinate schedules, resolve customer issues and concerns, respond to service and sales inquiries, and communicate with our field operations.

Western Offers…

• Competitive Compensation!
• Comprehensive benefit package: medical, dental, vision, 401K with company match, stock purchase, tuition reimbursement, and more!
• Paid Time Off (Holiday/Vacation/Sick)
• Award-winning Company Paid Training!
• Opportunities for Growth, Development, and Advancement
• Awards and recognition

What You'll Be Doing:

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

What We’re Looking For:

We are seeking a client-facing customer service professional with patience, accountability, and a genuine passion for providing a quality customer service experience.

Excellent communication and problem-solving skills are crucial to our business.

If you are a collaborative partner with a strong work ethic who can appreciate a fast-paced environment and values providing support while assisting others, this may be the right fit for you.

Qualifications

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor

• Strong organizational skills and a ability to manage multiple priorities, i.e. multi-task
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment

• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers
• We will consider for employment all qualified applicants in a manner consistent with applicable federal, state, and local laws

Salary Range: $25.00 - $30.00 per hour

Western Pest Services is an Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities