Client-Facing CSR: Fast-Paced NYC Role with Growth

Rollins, Inc.; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Comprehensive benefits package

Paid Time Off

Award-winning training

Growth and advancement opportunities

Awards and recognition

Job summary

Western Pest Services, a premier pest control provider, seeks a Customer Service Representative in its New York City branch. You will serve as the link between customers and service technicians, coordinating schedules and resolving issues to ensure a quality customer experience.

Responsibilities include handling inquiries, managing accounts, scheduling routes, and producing reports while maintaining accurate records and providing proactive follow-up.

Qualifications

• High school degree or equivalent.
• Must be 18 years of age.
• Excellent phone etiquette and friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.
• Ability to work in a high volume, fast paced environment.
• Excellent interpersonal skills, communicates extensively with customers and co-workers.
• We will consider for employment all qualified applicants in compliance with laws.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals; partner with management to meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Skills

Excellent communication

Phone etiquette

Organizational skills

Multitasking

Interpersonal skills

Customer service

Microsoft Office

Education

High school degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services, a premier pest control provider, seeks a Customer Service Representative in its New York City branch. You will serve as the link between customers and service technicians, coordinating schedules and resolving issues to ensure a quality customer experience.

Responsibilities include handling inquiries, managing accounts, scheduling routes, and producing reports while maintaining accurate records and providing proactive follow-up.