Client Care Specialist – Growth & Training

Clark Pest Control; New York (NY); On-site; USD 34,000 - 41,000; Full time

Benefits offered by this job

Competitive compensation

Medical, dental, vision, 401K with公司匹配

Stock purchase

Tuition reimbursement

Paid Time Off

Company paid training

Growth opportunities

Awards and recognition

Job summary

Western Pest Services is seeking a Customer Service Representative for its New York City branch. The role connects customers with service technicians, coordinates schedules and resolves inquiries to ensure a high-quality experience.

We seek a client-facing professional with patience, accountability and a genuine passion for service. Strong communication skills, problem-solving abilities, and a collaborative work ethic are essential in a fast-paced environment.

Qualifications

• High school degree or equivalent required or equivalent.
• Excellent phone etiquette and professional demeanor.
• Strong organizational skills and ability to multitask in a fast-paced environment.
• Excellent written and verbal communication; customer service principles understood.
• Proficiency with Word, Excel, and Outlook.

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Customer service

MS Office

Phone etiquette

Communication

Organization

multitasking

Education

High school degree or equivalent

Tools

MS Office

Job description

Western Pest Services is seeking a Customer Service Representative for its New York City branch. The role connects customers with service technicians, coordinates schedules and resolves inquiries to ensure a high-quality experience.

We seek a client-facing professional with patience, accountability and a genuine passion for service. Strong communication skills, problem-solving abilities, and a collaborative work ethic are essential in a fast-paced environment.