Customer Care Specialist — NYC (Growth & Training)

HomeTeam Pest Defense; New York (NY); Sur place; USD 34 000 - 41 000; Plein temps

Avantages offerts par ce poste

Competitive compensation

Comprehensive benefits package

Paid time off

Company-paid training

Growth opportunities

Awards and recognition

Résumé du poste

Western Pest Services is seeking a Customer Service Representative for our New York City branch. The CSR will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations to ensure high-quality service.

The role emphasizes client-facing communication, problem-solving, and teamwork in a fast-paced environment. Competitive pay ranges and comprehensive benefits are offered to support career growth.

Qualifications

• High school degree or equivalent required.
• Must be 18 years of age and have good phone etiquette.
• Strong organizational and multi-tasking abilities.

Responsabilités

• Provide exceptional customer service and a quality experience to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Connaissances

Phone etiquette

Communication skills

Organizational skills

Customer service

Problem-solving

Attention to detail

Interpersonal skills

Multi-tasking

Formation

High school diploma or equivalent

Outils

MS Office Suite (Word, Excel, Outlook)

Description du poste

Western Pest Services is seeking a Customer Service Representative for our New York City branch. The CSR will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations to ensure high-quality service.

The role emphasizes client-facing communication, problem-solving, and teamwork in a fast-paced environment. Competitive pay ranges and comprehensive benefits are offered to support career growth.