Customer Care Specialist - NYC: Growth & Training

Northwest Exterminating; New York (NY); On-site; USD 34,000 - 41,000; Full time

Job summary

Western Pest Services in New York City is seeking a Customer Service Representative to be the liaison between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations.

The role emphasizes delivering a high-quality customer experience, maintaining records, handling multiple tasks, and supporting the team in a fast-paced environment. Competitive compensation and full benefits are provided.

Qualifications

• High school degree or equivalent
• Must be 18 years of age
• Excellent phone etiquette and friendly, professional demeanor
• Strong organizational skills and ability to manage multiple priorities
• Knowledge of MS Office environment with Word, Excel, and Outlook proficiency
• Knowledge of customer service principles and best practices
• Excellent written and verbal communication
• Ability to work in a high volume, fast paced environment
• Excellent interpersonal skills, communicates extensively via telephone and electronically with customers and co-workers

Responsibilities

• Provide exceptional customer service and a quality experience to internal and external clients
• Prioritize, plan and complete daily tasks, special projects, and assignments
• Facilitate accounts receivable and collection efforts
• Manage administrative requests and tasks
• Provide proactive customer follow-up in a timely manner
• Deliver accurate service and sales information
• Maintain accurate records utilizing customer service software applications
• Respond to leads and referrals
• Partner with management to manage expectations and meet deadlines
• Assist in scheduling of service routes
• Produce accurate and timely reports
• Ensure that work is complete and results are satisfactory
• Assist in training of new team members as requested/needed
• Demonstrate strong attention to detail and accuracy

Job description

Western Pest Services in New York City is seeking a Customer Service Representative to be the liaison between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations.

The role emphasizes delivering a high-quality customer experience, maintaining records, handling multiple tasks, and supporting the team in a fast-paced environment. Competitive compensation and full benefits are provided.