Trusted CSR: Growth, Training & Competitive Benefits

Talentify; Parsippany-Troy Hills (NJ); On-site; USD 34,000 - 37,000; Full time

Benefits offered by this job

Competitive Compensation!

Comprehensive benefit package: medical

Paid Time Off (Holiday/Vacation/Sick)

Award-winning Company Paid Training!

Opportunities for Growth, Development,

Awards and recognition

Job summary

Western Pest Services in Parsippany, NJ is seeking a Customer Service Representative to be the link between customers and our service technicians. You will coordinate schedules, respond to inquiries, and help keep operations running smoothly.

The role requires excellent communication, problem-solving, and the ability to multitask in a fast-paced environment. A comprehensive benefits package and opportunities for growth are offered.

Qualifications

• High school diploma or equivalent.
• Must be 18+ years old.
• Excellent phone etiquette with a friendly, professional demeanor.
• Strong organizational skills and ability to manage multiple priorities.
• Knowledge of MS Office with Word, Excel, and Outlook proficiency.
• Knowledge of customer service principles and best practices.
• Excellent written and verbal communication.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Prioritize, plan and complete daily tasks, special projects, and assignments.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive customer follow-up in a timely manner.
• Deliver accurate service and sales information.
• Maintain accurate records utilizing customer service software applications.
• Respond to leads and referrals.
• Partner with management to manage expectations and meet deadlines.
• Assist in scheduling of service routes.
• Produce accurate and timely reports.
• Ensure that work is complete and results are satisfactory.
• Assist in training of new team members as requested/needed.
• Demonstrate strong attention to detail and accuracy.

Skills

Excellent phone etiquette

Excellent written and verbal comms

Strong organizational skills

Knowledge of MS Office (Word, Excel, 1

Customer service principles

Ability to multitask

Professional demeanor

Education

High school diploma or equivalent

Tools

MS Office

Job description

Western Pest Services in Parsippany, NJ is seeking a Customer Service Representative to be the link between customers and our service technicians. You will coordinate schedules, respond to inquiries, and help keep operations running smoothly.

The role requires excellent communication, problem-solving, and the ability to multitask in a fast-paced environment. A comprehensive benefits package and opportunities for growth are offered.