Customer Service Pro - Growth & Impact in Pest Services

Rollins, Inc.; North Wales (Montgomery County); On-site; USD 28,000 - 32,000; Full time

Benefits offered by this job

Competitive pay

Benefits package (medical, dental, 401

Paid time off

Training and development

Growth opportunities

Awards and recognition

Job summary

Western Pest Services is seeking a Customer Service Representative to serve as the link between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations from our Spring House, PA location.

The role emphasizes client-facing service, multitasking, and accurate record-keeping, with a competitive pay range and comprehensive benefits. Training and growth opportunities are available.

Qualifications

• High school degree or equivalent.
• Excellent phone etiquette and professional demeanor.
• Strong organizational skills with ability to multi-task.
• Proficiency in MS Office (Word, Excel, Outlook).
• Excellent written and verbal communication.
• Ability to work in a high-volume, fast-paced environment.

Responsibilities

• Provide exceptional customer service to internal and external clients.
• Prioritize, plan and complete daily tasks and projects.
• Facilitate accounts receivable and collection efforts.
• Manage administrative requests and tasks.
• Provide proactive follow-up and timely service and sales information.
• Maintain accurate records using customer service software.

Skills

Customer service

Phone etiquette

Communication

Problem solving

Attention to detail

Education

High school degree or equivalent

Tools

MS Office (Word, Excel, Outlook)

Job description

Western Pest Services is seeking a Customer Service Representative to serve as the link between customers and service technicians. You will coordinate schedules, resolve issues, respond to inquiries, and communicate with field operations from our Spring House, PA location.

The role emphasizes client-facing service, multitasking, and accurate record-keeping, with a competitive pay range and comprehensive benefits. Training and growth opportunities are available.