Customer Care & Orders Specialist

Numotion; Wilmington (NC); Vor Ort; USD 35.000 - 55.000; Vollzeit

Benefits dieser Stelle

Medical insurance

Dental insurance

Vision insurance

401(k)

Zusammenfassung

Numotion in Wilmington, NC is seeking a dedicated customer service professional to manage new equipment requests and guide orders through our processing system. You will verify insurance eligibility, gather necessary documentation, and communicate financial responsibilities to customers.

The role requires strong communication, data entry accuracy, and the ability to multitask in a fast-paced environment, with a focus on delivering excellent service to internal and external customers.

Qualifikationen

• High school diploma or GED required.
• Minimum one year of customer service experience.
• Strong communication and listening skills.
• Proficiency with MS Office applications (Word, Excel, PowerPoint, Outlook).

Aufgaben

• Assist customers with new equipment requests and enter data into order processing systems.
• Verify insurance funding eligibility and communicate financial responsibilities to customers.
• Enter orders and ensure accurate intake steps.
• Respond to inquiries and complaints to improve satisfaction and turnaround times.
• Coordinate scheduling for evaluations and adjustments.
• Meet productivity and performance standards.
• Support department initiatives to improve results.

Kenntnisse

Customer service

Communication

Organization

Prioritization

Ausbildung

High school diploma / GED

Tools

MS Word

Excel

PowerPoint

Outlook

Jobbeschreibung

Numotion in Wilmington, NC is seeking a dedicated customer service professional to manage new equipment requests and guide orders through our processing system. You will verify insurance eligibility, gather necessary documentation, and communicate financial responsibilities to customers.

The role requires strong communication, data entry accuracy, and the ability to multitask in a fast-paced environment, with a focus on delivering excellent service to internal and external customers.