Customer Care Specialist II: Logistics Support & Growth

Saia Inc.; Baltimore (MD); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia Inc. in Baltimore, MD is seeking a Customer Service Coordinator to support customers and terminal operations by coordinating service activities and handling communications.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. Key duties include handling inbound calls and emails, scheduling appointments, coordinating with terminal operations to optimize pickups and deliveries, and supporting billing and data

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform the job.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

English communication

Customer service mindset

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. in Baltimore, MD is seeking a Customer Service Coordinator to support customers and terminal operations by coordinating service activities and handling communications.

You will deliver accurate documentation and timely assistance to strengthen customer relationships and improve operational efficiency. Key duties include handling inbound calls and emails, scheduling appointments, coordinating with terminal operations to optimize pickups and deliveries, and supporting billing and data