Logistics Customer Care Specialist - Schedule & Support

Saia Inc.; Norfolk (VA); On-site; USD 30,000 - 37,000; Full time

Job summary

Saia Inc. is seeking a customer service/operations support representative to assist customers and terminal teams. You will manage communications, schedule pickups and deliveries, and ensure accurate documentation to strengthen customer relationships.

The role requires excellent communication, organizational skills, and the ability to resolve issues across multiple channels while supporting billing and data entry tasks. Benefits are available and the environment is team‑driven.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend English to perform tasks and respond to inquiries.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication

Multitasking

Time management

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia Inc. is seeking a customer service/operations support representative to assist customers and terminal teams. You will manage communications, schedule pickups and deliveries, and ensure accurate documentation to strengthen customer relationships.

The role requires excellent communication, organizational skills, and the ability to resolve issues across multiple channels while supporting billing and data entry tasks. Benefits are available and the environment is team‑driven.