Logistics Customer Care Specialist II for Growth & Impact

Saia, Inc.; Laurel (MD); On-site; USD 31,000 - 37,000; Full time

Job summary

Saia, Inc. is seeking a Customer Service/Operations Support role to help customers and terminal teams. You will manage communications, coordinate service activities, and ensure timely, accurate documentation to strengthen relationships and efficiency.

Responsibilities include handling calls, scheduling, dispatch paperwork, billing support, and driver check-ins to monitor delivery performance. Strong English, HS diploma, and US work authorization are required.

Qualifications

• Must be at least 18 years of age.
• High school diploma or GED.
• Authorized to work in the United States.
• Read, write, communicate and comprehend the English language to perform job duties.

Responsibilities

• Handles inbound calls and emails, schedules appointments, and addresses inquiries on orders and deliveries.
• Coordinates with terminal operations to optimize pickup and delivery times based on customer needs.
• Confirms delivery availability with dispatch and addresses scheduling conflicts.
• Prepares and reviews dispatch paperwork for accuracy and completeness.
• Supports billing and data entry while maintaining accurate terminal records.
• Conducts driver check-ins to verify delivery performance and address service issues.
• Responds to customer requests across multiple channels to resolve issues and deliver satisfaction.
• Monitors service activities, identifies potential problems, and takes corrective action to maintain quality.

Skills

Customer service

Communication skills

English language

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Saia, Inc. is seeking a Customer Service/Operations Support role to help customers and terminal teams. You will manage communications, coordinate service activities, and ensure timely, accurate documentation to strengthen relationships and efficiency.

Responsibilities include handling calls, scheduling, dispatch paperwork, billing support, and driver check-ins to monitor delivery performance. Strong English, HS diploma, and US work authorization are required.