Customer Relations Specialist II, PSA

Collectors; Boca Raton (FL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Fertility benefits

Commuter benefits

Educational assistance

Job summary

Collectors is seeking a Customer Relations Specialist II in Boca Raton to support customer inquiries and collaborate with Operations. The role requires strong communication, problem-solving, and organizational skills, with knowledge of Google Workspace and Salesforce preferred.

The position offers hourly compensation around $20 per hour, with full-time benefits including health, retirement, vacation, and more. Candidates must be authorized to work in the United States.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1–2 years of relevant customer relations experience.
• Strong problem-solving, communication, and listening skills.
• Organized, detail-oriented with interpersonal strengths.
• Knowledgeable in Google Workspace systems; Salesforce preferred.

Responsibilities

• Exercise discretion and sound judgment when engaging with stakeholders.
• Collaborate with Operations to resolve customer queries.
• Provide accurate information using department protocols.
• Clarify issues, determine causes, and explain best solutions.
• Maintain accounts by processing customer adjustments; update orders.
• Escalate unresolved issues to leads or supervisors.

Skills

Customer relations

Communication

Problem solving

Organization

Google Workspace

Salesforce (preferred)

Education

High school diploma

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors is the leading creator of innovative technology that provides value-added services for collectors worldwide. We grade, authenticate, vault, and sell millions of record-setting collectibles, all while modernizing and digitalizing the process to further our mission of helping collectors pursue their passions.

Our services span collectible trading cards, autographs, comic books, coins, video games, event tickets, and memorabilia. Our subsidiaries include PSA, PCGS, Beckett, SGC, and Card Ladder. Since our founding in 1986, we have graded and authenticated millions of items and employ more than 3000 people across offices in Santa Ana, California, New Jersey, Texas, Florida, Japan, Shanghai, Hong Kong, Canada, Mexico, Germany, and France.

As part of our interview process, we request that candidates have their cameras on during video interviews. This helps foster meaningful conversation and aligns with our standard working environment. Certain interview steps may take place by phone. For remote roles, at our discretion, candidates may be asked to participate in an on‑site interview in the final stages of the process.

Job Title

Customer Relations Specialist II

What You’ll Do

• Exercise discretion and exhibit sound judgment and decision-making when engaging with all parties internally and externally.
• Collaborate with Operations and other departments to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information using department protocols to customers.
• Resolve queries by clarifying the customer’s issue, determining the cause of the problem, selecting, and explaining the best solution to solve the problem.
• Maintain accounts by processing customer adjustments.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the appropriate lead or supervisor.

Who You Are

• High school diploma or equivalent; college degree preferred.
• 1‑2 years of relevant customer relations experience.
• Strong problem‑solving skills.
• Excellent communication skills.
• Excellent listening skills and an empathetic voice and manner.
• Organized, detail‑oriented, and possess strong interpersonal skills.
• Knowledgeable in Google Workspace systems.
• Knowledgeable utilizing Salesforce preferred.
• Can keep emotions under control, remain open to ideas, and try new things.

Physical Requirements

• Computer Use: Typing, mouse work, and sitting while looking at a computer for long periods.
• Hand Use: Regular hand use for various tasks.
• Hearing Requirements: Ability to hear alarms, signals, and verbal instructions.
• Lifting and Carrying: Ability to lift, carry, and move materials up to 40 pounds.
• Phone Answering: Talking on the phone and texting may be required, as well as manual dexterity to operate a computer and phone system efficiently.
• Sitting or Standing: Ability to sit or stand for extended periods.

Hourly Rate

The reasonable estimated hourly rate for this position is $20. Actual compensation varies based on non‑discriminatory factors, including location, job level, prior experience, and skill set.

Reasons To Join Us

• Health Insurance: All full‑time employees are eligible to enroll in Medical, Dental, and Vision.
• Additional Benefits: Full‑time employees are eligible for fertility, commuter, and educational assistance benefits.
• 401(k) Matching Plan: We offer a competitive 401k matching plan.
• Vacation: All full‑time employees are eligible for paid vacation.
• Holiday Pay: All regular, full‑time employees are eligible for ten company‑paid holidays.
• Employee Discounts: Employees receive discounts on select grading services for approved submissions.
• Flexible Hours: Many of our teams offer flexible schedules and will work with you to accommodate your needs.
• Fun Working Environment: Our team members participate in celebrations, holiday events, and team‑building activities.

Candidates must be authorized to work in the United States. Collectors uses e‑Verify to validate your ability to work legally in the United States.

We are aware that there are instances where individuals are receiving fraudulent job offers that claim to be from Collectors. If you suspect fraud, please reach out to [e-mail].

We are committed to equal employment opportunity regardless of race, color, ethnicity, ancestry, religion, national origin, gender, sex, gender identity or expression, sexual orientation, age, citizenship, marital or parental status, disability, veteran status, or other class protected by applicable law. If you require an accommodation to apply or interview due to a disability or special need, please email [e-mail].

U.S. residents: for disclosures relating to personal information we collect during the employment application and recruitment process, please see our Privacy Notice for U.S. Applicants. If you are based in California, you can read information for California residents here.