Customer Success Specialist II | Flexible Hours

Collectors; Boca Raton (FL); On-site; USD 22,730 - 32,373; Full time

Benefits offered by this job

Health Insurance

401(k) Matching Plan

Paid Vacation

Holiday Pay

Employee Discounts

Flexible Hours

Fun Working Environment

Fertility benefits

Commuter benefits

Educational assistance

Job summary

Collectors is seeking a Customer Relations Specialist II in Boca Raton to support customer inquiries and collaborate with Operations. The role requires strong communication, problem-solving, and organizational skills, with knowledge of Google Workspace and Salesforce preferred.

The position offers hourly compensation around $20 per hour, with full-time benefits including health, retirement, vacation, and more. Candidates must be authorized to work in the United States.

Qualifications

• High school diploma or equivalent; college degree preferred.
• 1–2 years of relevant customer relations experience.
• Strong problem-solving, communication, and listening skills.
• Organized, detail-oriented with interpersonal strengths.
• Knowledgeable in Google Workspace systems; Salesforce preferred.

Responsibilities

• Exercise discretion and sound judgment when engaging with stakeholders.
• Collaborate with Operations to resolve customer queries.
• Provide accurate information using department protocols.
• Clarify issues, determine causes, and explain best solutions.
• Maintain accounts by processing customer adjustments; update orders.
• Escalate unresolved issues to leads or supervisors.

Skills

Customer relations

Communication

Problem solving

Organization

Google Workspace

Salesforce (preferred)

Education

High school diploma

College degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors is seeking a Customer Relations Specialist II in Boca Raton to support customer inquiries and collaborate with Operations. The role requires strong communication, problem-solving, and organizational skills, with knowledge of Google Workspace and Salesforce preferred.

The position offers hourly compensation around $20 per hour, with full-time benefits including health, retirement, vacation, and more. Candidates must be authorized to work in the United States.