Onsite Customer Care Specialist — Plano

Collectors Universe Inc.; Plano (TX); On-site; USD 26,863 - 29,618; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Paid vacation

Employee Discounts

Job summary

Collectors Universe Inc. is looking for a Customer Care Representative in Plano, TX, responsible for providing exemplary customer service across various communication platforms. You will address customer inquiries, resolve concerns, and support the PSA Vault and eBay teams while ensuring timely responses and adherence to contact center metrics.

The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and fluency in English. Full-time positions offer health insurance, paid vacation, and a fun working environment.

Qualifications

• 1-2 years of customer service experience required, preferably in a contact center.
• Ability to read and write correspondence fluently in English.
• Experience with Google Docs, DialPad, and SalesForce preferred.

Responsibilities

• Respond to customer inquiries via phone, email, and chat.
• Sell and place orders for memberships and supplies.
• Provide general office support as needed.

Skills

Customer service experience

Fluency in English

Communication skills

Problem-solving

Tools

Google Docs

SalesForce

DialPad

Slack

Job description

Collectors Universe Inc. is looking for a Customer Care Representative in Plano, TX, responsible for providing exemplary customer service across various communication platforms. You will address customer inquiries, resolve concerns, and support the PSA Vault and eBay teams while ensuring timely responses and adherence to contact center metrics.

The ideal candidate will have 1-2 years of customer service experience, strong communication skills, and fluency in English. Full-time positions offer health insurance, paid vacation, and a fun working environment.