Senior Customer Experience Lead (Onsite)

Collectors Universe, Inc.; Plano (TX); On-site; USD 32,000 - 39,000; Full time

Benefits offered by this job

Health Insurance

401(K) Matching Plan

Vacation and Holidays

Employee Discounts

Flexible Hours

Job summary

Collectors Universe, Inc. in Plano, TX, is seeking a Senior Customer Relations Specialist to join PSA Customer Relations. The role is full-time onsite, requiring at least 3 years in customer relations, strong problem-solving, and excellent communication.

You will de-escalate issues, process claims, and collaborate with Operations to resolve customer inquiries. You'll work with Google Workspace and Salesforce, handling shipping, adjustments, and maintaining order records.

Qualifications

• The ideal candidate will have at least 3 years of strong customer relations experience.
• Experience handling customer resolutions, processing and investigating claims, shipping and handling.
• Detail-oriented problem-solver with excellent communication and listening skills.

Responsibilities

• Exercise discretion and sound judgment when engaging with internal and external parties.
• Collaborate with Operations to find appropriate solutions for customer responses.
• Provide accurate, valid, and complete information using department protocols.
• Resolve queries by clarifying issues and explaining best solutions.
• Maintain accounts by processing customer adjustments.
• Continuously update department spreadsheet of incoming orders.
• Escalate unresolved issues to the lead or supervisor.

Skills

Customer relations

Resolutions handling

Attention to detail

Communication skills

De-escalation

Google Workspace

Salesforce

Education

High school diploma or equivalent; college degree preferred

Tools

Google Workspace

Salesforce

Job description

Collectors Universe, Inc. in Plano, TX, is seeking a Senior Customer Relations Specialist to join PSA Customer Relations. The role is full-time onsite, requiring at least 3 years in customer relations, strong problem-solving, and excellent communication.

You will de-escalate issues, process claims, and collaborate with Operations to resolve customer inquiries. You'll work with Google Workspace and Salesforce, handling shipping, adjustments, and maintaining order records.