Customer Care Specialist I (Financial Services)

SouthState Bank; Guin (AL); Remote; USD 32,000 - 46,000; Full time

Job summary

SouthState Bank is seeking a Customer Care professional to provide superior customer service across banking products and services. You will handle inbound inquiries, resolve issues on accounts, loans, and transfers, and maintain professionalism while protecting customer information.

Role emphasizes responding to general inquiries, enabling digital banking support, and promoting virtual branch solutions. Prior call center and financial services experience are valued with flexible scheduling as

Qualifications

• Must have excellent customer service skills including verbal, listening, and problem-solving.
• Ability to work with confidential information in a professional manner.
• Flexible hours when necessary.
• Receptive to coaching and feedback.

Responsibilities

• Provide superior customer service by delivering a seamless experience to customers.
• Identify and resolve customer inquiries using active listening and critical thinking.
• Respond to general inquiries regarding accounts, loans, and transfers with accuracy.
• Promote SouthState Bank’s virtual branch solutions and meet quality targets.

Skills

Customer service

Call center

Financial services

Computer skills

Education

High School Diploma

Job description

SouthState Bank is seeking a Customer Care professional to provide superior customer service across banking products and services. You will handle inbound inquiries, resolve issues on accounts, loans, and transfers, and maintain professionalism while protecting customer information.

Role emphasizes responding to general inquiries, enabling digital banking support, and promoting virtual branch solutions. Prior call center and financial services experience are valued with flexible scheduling as