Banking Customer Care Specialist I

SouthState Bank; North Carolina; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank is seeking a customer care professional to deliver a seamless experience to external and internal customers. You will resolve inquiries, build rapport, and act as a subject matter expert while supporting digital banking tools and debit card services.

The role emphasizes maintaining confidentiality, complying with company policies, and achieving performance goals in a fast-paced environment. Flexibility for hours and travel as needed is part of the job.

Qualifications

• High School Diploma or equivalent required.
• Previous customer service (Inbound Call Center) experience preferred.
• Experience in financial services is desirable.
• Ability to work with confidential information and maintain professionalism.

Responsibilities

• Identify and resolve customer inquiries with active listening and probing skills for first call resolution.
• Answer inbound phone inquiries timely, accurately, and professionally.
• Provide tier one digital banking support (MFA, Online Banking, password tool) and debit card assistance.
• Promote virtual branch solutions and meet quality/productivity goals.
• Ensure customer information security and perform customer authentication on each call.

Skills

Customer service

Communication

Problem solving

Multitasking

Confidential information handling

Education

High School Diploma or equivalent

Tools

PC skills

Job description

SouthState Bank is seeking a customer care professional to deliver a seamless experience to external and internal customers. You will resolve inquiries, build rapport, and act as a subject matter expert while supporting digital banking tools and debit card services.

The role emphasizes maintaining confidentiality, complying with company policies, and achieving performance goals in a fast-paced environment. Flexibility for hours and travel as needed is part of the job.