Customer Care Associate I - Financial Services

SouthState Bank; Guin (AL); Remote; USD 32,000 - 52,000; Full time

Job summary

SouthState Bank is seeking a Customer Care Representative to deliver outstanding service over the phone and via digital channels. You will resolve inquiries, assist with accounts, and guide customers through online banking tools while maintaining security and compliance.

The role emphasizes empathetic communication, accurate information delivery, and the ability to adapt to a fast-paced call center environment with rotating shifts.

Qualifications

• High school diploma or equivalent required.
• Previous inbound call center customer service experience.
• Experience in financial services preferred.
• Strong computer skills and system navigation.

Responsibilities

• Provide superior customer service to external and internal customers by delivering a seamless experience across products and services.
• Identify and resolve customer inquiries using active listening and probing to achieve first-call resolution.
• Handle inbound phone inquiries promptly and professionally with personalized service.
• Assist customers with accounts, transfers, balance inquiries, and basic online banking tasks.
• Promote virtual branch and digital banking solutions to customers.
• Meet or exceed quality and productivity goals set by management.
• Maintain customer information security and perform authentication on calls.

Skills

Customer service

Inbound call center

Computer skills

Verbal communication

Active listening

Problem solving

Education

High School Diploma or equivalent

Job description

SouthState Bank is seeking a Customer Care Representative to deliver outstanding service over the phone and via digital channels. You will resolve inquiries, assist with accounts, and guide customers through online banking tools while maintaining security and compliance.

The role emphasizes empathetic communication, accurate information delivery, and the ability to adapt to a fast-paced call center environment with rotating shifts.