Customer Care Specialist I — Banking Support

SOUTHSTATE BANK; United States; Remote; USD 34,000 - 50,000; Full time

Job summary

SouthState Bank seeks a Customer Care Representative to deliver superior service to external and internal customers. You will handle inquiries, guide customers through digital banking and secure account information with compliance and accuracy.

This role requires strong communication, empathy, and the ability to resolve issues on first contact while maintaining a professional demeanor. Based in Winter Haven, FL, the position includes 11am-8pm shifts with Saturdays on rotation and travel as

Qualifications

• Education: High School Diploma or equivalent.
• Experience: Previous customer service experience, financial services preferred.
• Strong computer skills and ability to navigate systems for quick resolution.

Responsibilities

• Identify and resolve customer inquiries with first-call resolution.
• Answer inbound phone inquiries professionally with personalized experience.
• Provide digital banking support including MFA unlock, online banking help, and debit card support.

Skills

Customer service

Active listening

Problem solving

Multitasking

Communication skills

Education

High School Diploma or equivalent

Tools

Windows/PC proficiency

Online banking systems

Job description

SouthState Bank seeks a Customer Care Representative to deliver superior service to external and internal customers. You will handle inquiries, guide customers through digital banking and secure account information with compliance and accuracy.

This role requires strong communication, empathy, and the ability to resolve issues on first contact while maintaining a professional demeanor. Based in Winter Haven, FL, the position includes 11am-8pm shifts with Saturdays on rotation and travel as